ChatGPT Business
General-purpose assistant with a business workspace and admin controls.
TASK HUB
General-purpose assistants
Broad assistants used in practice; each listing is not legal-specific.
Compare the assessments
The editorial desk’s own reading of each vendor’s published wording, what adopting the product costs, and the nearest alternative in the catalog. Not a rating and not a recommendation.
| Tool | Reading the vendor’s wording | What adopting it costs | Closest alternative |
|---|---|---|---|
| ChatGPT BusinessOpenAI | The vendor states plainly that it will not train on your workspace's data. That is a clean commitment, but it does not answer where data is processed, who inside the vendor can reach it, or what the retention setting is by default. | It is a standalone workspace, so adopting it does not require changing a productivity suite. The switching cost is mostly the firm's own usage policy, which the vendor does not supply. | Claude for WorkThe closest peer on commercial terms. Neither is legal software, so the choice is about which vendor's terms and controls the firm prefers. |
| Claude for WorkAnthropic | The vendor states that customer content is the customer's confidential information and that it may not train models on customer content from the services. Both statements are contractual rather than marketing language, which is worth noting. | It is a standalone assistant under commercial terms, so adopting it does not change a productivity suite. The switching cost is the firm's own usage policy and staff habits. | ChatGPT BusinessThe closest peer on commercial terms. Neither is legal software, so the choice is about which vendor's terms the firm prefers. |
| Gemini for Google WorkspaceGoogle | The vendor states that prompt content stays within the organisation and that Workspace does not use customer data for training without permission or instruction. The word permission matters: it means the default is no, but the setting is worth confirming. | It only exists inside Google Workspace, so the switching cost is the workspace decision itself. A firm on Microsoft 365 would not adopt this without changing suites. | Microsoft 365 CopilotThe direct equivalent in the Microsoft ecosystem. The choice follows which productivity suite the firm already runs. |
| Microsoft 365 CopilotMicrosoft | The vendor states that prompts, responses, and data accessed through Microsoft Graph are not used to train foundation models. Because the assistant is grounded in tenant content, the practical risk is usually permissions rather than training. | It only exists inside Microsoft 365, so the switching cost is the tenant decision itself. Because it reads tenant content, the setup work is mostly permissions, not migration. | Gemini for Google WorkspaceThe direct counterpart in the Google ecosystem. The choice follows the firm's existing productivity suite. |
| Fireflies.aiFireflies.ai | The vendor states that data is never used for AI training or any purpose outside direct business needs, that meeting notes and transcripts are encrypted at rest with 256-bit AES and in transit with TLS, and that it holds SOC 2 Type II, GDPR, and HIPAA compliance. The zero-data-retention position is stated plainly. | It is a meeting-capture tool rather than a system of record, so adopting it does not replace matter management. The switching cost is low, though it raises a consent question for recorded client meetings. | Grammarly BusinessThe closest general assistant. This one captures meetings; Grammarly improves writing. Both are not legal-specific. |
| Grammarly BusinessGrammarly | The vendor states that data is encrypted in transit and at rest, that transfer uses TLS 1.2 and storage uses AES-256, and that its SOC 2 Type 2 report covers security, privacy, availability, and confidentiality. It does not publish a training statement in the checked source. | It is a writing assistant rather than a system of record, so adopting it does not replace matter management. The switching cost is the firm's own usage policy for what may be pasted into it. | WriterThe closest writing platform. This one corrects writing; Writer produces content. Both are not legal-specific. |
| WriterWriter | The vendor states plainly that it does not train its models on customer data, inputs, or outputs, and that data is encrypted at rest and in transit in an isolated production project. It also holds SOC 2 Type II and several ISO certifications. This is one of the most direct no-training statements among the general assistants. | It is a writing and content platform rather than a system of record, so adopting it does not replace matter management. The switching cost is the firm's usage policy rather than a data migration. | Grammarly BusinessThe closest writing tool. This one produces content; Grammarly corrects it. Both are not legal-specific. |
| Notion AINotion | This is one of the more specific published positions in the category: contractual agreements with AI subprocessors prohibiting training on customer data, SOC 2 Type 2 and ISO 27001, TLS 1.2 or greater in transit, zero data retention on Enterprise, and thirty-day retention otherwise. The plan difference is the part to read closely. | The switching cost is the workspace content and any automation built inside it. A firm leaving should confirm it can export pages and databases in a usable format. | GleanThe closest alternative. Both provide AI search across workplace content; Notion is a workspace with AI built in while Glean searches across many applications. |
| GleanGlean | The vendor publishes a broad certification set: ISO 42001, HIPAA, TX-RAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR, and describes its answers as permission-aware. The checked pages do not state where indexed content is stored or how it is used for model training. | The switching cost is moderate, because the product indexes other systems rather than holding the system of record. Any custom connectors or agents built on it would need to be rebuilt. | Amazon Q BusinessThe closest alternative. Both are enterprise knowledge assistants over organizational data; Glean publishes a broader certification set while Amazon Q is tied to AWS. |
| Otter.aiOtter.ai | The checked pages describe the transcription and search features but do not publish a confidentiality, training, or data-location statement. Recording client meetings also raises consent questions under professional rules, which a firm should settle before adopting any transcription tool. | The switching cost is the transcript archive. A firm leaving should confirm it can export transcripts and notes in a usable format. | Zoom AI CompanionThe closest alternative. Both transcribe and summarise meetings; Zoom is bundled with a platform many firms already pay for while Otter is a standalone service. |
| Zoom AI CompanionZoom | The checked pages describe the AI features and tier limits but do not publish a confidentiality, training, or data-location statement. As with any meeting transcription tool, a firm should settle the consent question and ask where summaries are stored before adopting it. | The switching cost is low if the firm already uses Zoom, because the features are bundled. The transcript archive would not transfer to another tool. | Otter.aiThe closest alternative. Both transcribe and summarise meetings; Zoom is bundled with a platform many firms already run while Otter is standalone. |
| Amazon Q BusinessAmazon Web Services | The checked pages describe the assistant and its connection to organizational data but do not publish a quotable confidentiality, training, or data-location statement. Because the product is consumption-based on AWS, the relevant terms are the AWS service terms rather than a product page. | The switching cost depends on how deeply the assistant is connected to internal systems. Connectors and any custom configuration would need to be rebuilt on another platform. | GleanThe closest alternative. Both are enterprise knowledge assistants over organizational data; Glean is vendor-neutral while Amazon Q is tied to AWS. |
General assistants
4 tools
Gemini for Google Workspace
General-purpose AI features within Google Workspace services.
Microsoft 365 Copilot
General-purpose assistant grounded in Microsoft 365 tenant content.
Meeting & writing AI
5 tools
Workspace & knowledge AI
3 tools