GUIDE
What to do when a vendor changes
How to use the observation date, the changelog, and the corrections process when a vendor's published position moves.
Updated September 15, 2026
Every fact has a date for a reason
Vendor material changes without notice. A price page is rewritten, a security page is replaced, a training statement is reworded. Each field in a record carries the day it was checked, so a reader can see how current a fact is.
A fact that was accurate on the date we recorded it may have changed since. The record is a dated observation, not continuous monitoring.
Check the date before you rely on a statement
If a record was checked months ago and a decision turns on it, open the vendor page linked in the record and read the current wording. The record tells you what the vendor published on the date we looked.
Records older than ninety days should be treated as awaiting re-check. The refresh cadence is described in the methodology.
Use the changelog to see what moved
The changelog lists dated changes to the catalog: records added, status changes, statement updates, and new surfaces. It is the place to see whether a record has been revised since you last read it.
A statement update is recorded when a vendor's published wording changes and we re-check it. The old wording is not kept as a separate page; the record shows the current observation.
Report a change you have found
If a vendor page has moved and a record no longer matches it, the corrections process is the way to fix it. Send the current vendor page and the desk will re-check it.
Corrections are made against published material. A record is not changed on request alone, and it is not changed by payment.